Job Description

Team and Role Introduction:
Reverse Ops – Reverse differentiation, Returns elevation and UX / Reverse Friction Reduction via reducing reverse contacts, DRTM disputes, E2E dispute reso and optimizing Refunds only coverage
Responsibilities:
BPO
-Reverse Operation management 6 ventures
- Manage reverse operations performance, including dispute and refund services, to achieve targets
- Provide guidance and recommendations on reverse procedures by developing solutions, standard operating procedures (SOPs), and tools to ensure service quality for vendors
- Conduct weekly and monthly performance reviews with vendors
- Collaborate with vendors to improve performance
Project & Initaitves
- Conduct performance analysis at the country or Southeast Asia (SEA) level and initiate projects to enhance key performance indicators (KPIs)
- Provide hands-on support and project management for projects aimed at improving quality and / or increasing asset recovery yields
- Reduce operating costs by developing reverse processes and collaborating with other departments to drive results
Report
- Provide a weekly and monthly summary of performance to the function lead [BAU]
- Conduct adhoc analysis as required.

Job Requirements

Requirements/Qualifications(good to have):