Job Descriptions:

• Accept customer's order requirements and complaints, claims arbitration.
• Handle and resolve customer complaints, claims arbitration.
• Managing day-to-day tickets from ticketing system partner and internal cross functions.
• Service data statistics and sorting.
• Provide explanations to consumers regarding products and services.
• Maintain good relationships with customers.

Job Requirements:

• Minimum Bachelor's Degree in any field.
• At least 2 Year(s) of working experience in Customer Service area/Customer Relation
• Good communication skill
• Proficiency in using Microsoft Office software, ability in using Ms. Excel formulas is preferred.
• Able to handling complaints and provide feedback for customers/clients or has problem-solving skills.
• Understand how customer service works at a detailed level
• Prior experience in logistics and operations/Customer Service in Ecommerce
• Willing to accept the shift system and work on holidays.