Job Title: Customer Service E-commerce - English

Location: Surakarta, Central Java - Solo Grand Mall

Job Type: Full-time

Company Description: Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Job Description:

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Manage incoming customer inquiries via email and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Proven customer support experience, experience as a client service representati, or fresh graduated welcome to applied.
• Experience in E-Commerce buyer/seller/creator services
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in English.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.

Benefits: Competitive sallary, fun office, carrer path, and diversity environment.

Career Growth Opportunities Dynamic Customer Interaction Impactful Customer Satisfaction Do you have customer service experience? What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)