Job Description : 

1. Provides advice on mortgage matters to the Corporation and other stakeholders.
2. Resolves any issues that arise during the loan application process.
3. Ensures that all loan applications are processed accurately and in a timely 
   manner.
4. Works with prospective borrowers to determine their eligibility for a loan according to their financial situation
5. Provides customers with information about different types of mortgages, including fixed-rate mortgages
6. Communicates regularly with clients to answer questions about their loan status or process changes that may affect their loan applications. 
7. Performs any other related duties and responsibilities consistent with the job title/position.
8. Plans, organises and coordinates the work activities of reporting staff. 
9. Manages the Performance Management Systems for relevant employees. 
10. Provides coaching and mentoring to relevant employees of the department. 
11. Prepares and submits reports in accordance with the Corporation’s requirements.
12. Promotes and supports company policies, procedures, mission, values, 
    and standards of ethics and integrity. 
13. Identifies operational and reputational risks and develop/implement 
    mitigation measures to address issues identified

Qualifications & Experience : 

1. Bachelor’s Degree from any major
2. Five (5) years in a similar position preferably from Banking 
3. Working knowledge of legislation, procedures and practices relevant to company operations
4. Excellent planning, analytical and reasoning skills.
5. Ability to establish and maintain effective working relationships with all stakeholders. 
6. Ability to maintain confidentiality. 
7. Strong analytical and organisational skills.
8. Ability to think strategically, plan ahead and make timely decisions. 
9. Ability to engage effectively with staff, customers and stakeholders. 
10. Ability to supervise and manage a team. 
11. Ability to work independently and with multi-disciplined and cross functional teams. 
12. Ability to complete numerous tasks within strict deadlines. 
13. Excellent communication skills (oral, written and interpersonal). 
14. Proficient in MS Office (Outlook, Word, Excel, PowerPoint and Project). 
15. Ability to produce reports and analysis for management.