• Acting as L1.5/L2 technical operations for break-fix and incident response
• Provision and manage cloud services to meet demand requirements (e.g., compute, storage, networking)
• Perform system administration on Windows and Linux OS (e.g., installation, configuration, maintenance, and software updates)
• Perform maintenance, vulnerability patching, and performance optimization of cloud services and workloads
• Implement orchestration platforms and CI/CD pipelines for automated deployment
• Monitor performance and ensure reliability of cloud resources, servers, and containers
• Continuously improve cloud service delivery and gather initiatives for cost optimizations and savings
• Maintain asset information in CMDB and generate regular cloud service delivery reporting
• Create documentation including standards, procedures, and knowledge base articles
• Join client call on technical discussion as required
• Support the operations on-call rotation
• Pro-active engagement for improvement of overall infrastructure operations and managed services

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Proven work experience as a Cloud Engineer or similar role, with specific expertise in AWS cloud services
• Hands-on experience with infrastructure deployment and configuration management tools (e.g., CloudFormation, Terraform, Ansible)
• Proficient with Windows and Linux / Unix-based operating systems
• Good understanding of networking principles and protocols (e.g., TCP/IP, DNS, VPN)
• Experience with monitoring, alerting, and logging tools (e.g., CloudWatch, Prometheus, Grafana)
• Experience with scripting (e.g., PowerShell, Bash, Python) and automation tools (e.g., Ansible, Puppet, Chef)
• Good analytical and problem-solving skills with attention to detail
• Familiar with ServiceNow CMDB or ITSM / ITIL framework
• Proficient in drafting technical specifications and documenting system changes
• Good English communication skills both written and verbal
• Certifications such as AWS Certified Associate levels, CCNA, CompTIA, and RHCSA is a plus
• Experience in managing large-scale enterprise server environments is a plus
• Experience with infrastructure-as-code tools and DevOps practices is a plus