Job Responsibilities:

• Resolve technical problem and answer queries by chat, telephone and web system
• Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base
• Record, maintain and update customer support incidents
• Doing preventive maintenance
• Document all technical inquiries including Preventive Maintenance report

Job Requirements:

• Minimum Bachelor degree in Technology/System Information
• At least 1 year experience in Technical support for IT Infrastructure
• Strong technical troubleshooting skills and problem solving
• Basic Server and Networking knowledge
• Participate in on-call rotation basis in order to provide 24/7 support for the customers if needed
• Ability and desire to quickly learn products and technologies
• Must have excellent communication skills and passion for providing professional class service
• Able to work in team
• Proficiency in English both written and spoken
• Willing to work on After Office Hour and Weekend